YourBankDeals

Support

Email support@yourbankdeals.com. During the beta we reply within two business days.

Beta testers: the fastest way to report a bug is a screenshot in TestFlight. Take a screenshot inside the app, tap it, choose Share Beta Feedback, and describe what happened. For a wrong or expired offer, use Report a problem on the offer itself.

Getting started

How do I sign up?

Enter your email and a password (8+ characters). We email you a 6-digit code; type it into the app to confirm. Then add the cards you own in the Cards tab.

Why doesn't the app ask for my bank login?

Because it never needs it. You tell us which card products you own, and we show the public offers for those cards. Activation happens in your bank's own app.

I didn't get the email code.

Check spam for a message from no-reply@yourbankdeals.com, then tap Resend code. Codes expire after 15 minutes. If it still doesn't arrive, email us and we will look into it.

Offers

Why don't I see an offer that my bank shows me?

Check that the card is added in your Cards tab and that the bank is one we cover (Amex, Bank of America, Capital One, Chase, Citi, US Bank, Wells Fargo, PayPal). Banks also target some offers to individual cardholders, and new offers can take a day to appear. If you think one is missing, tell us with Report a problem or by email.

The app shows an offer that isn't on my account.

That happens: many offers are targeted, and the app tells you which ones. Offers are public information and may not be available to every cardholder. Your bank's app is always the source of truth.

How do I activate an offer?

Open the offer and tap Activate in [bank]. If the bank's app is installed it opens there; otherwise the bank's website opens. Activate as you normally would, then mark it activated in your Saved list if you like.

Nearby deal alerts

How do nearby alerts work?

With your permission, your phone notifies the app when you enter a small area around a store that has an offer for one of your cards, and you get a notification. For alerts while the app is closed, choose Always location access when asked. Alerts are limited to one every three hours and are suppressed while you appear to be driving.

How do I turn alerts off?

Settings tab → Nearby deal alerts. You can also revoke location access in your phone's Settings; the rest of the app keeps working.

Alerts say "Limited".

You granted location access only while using the app. Background alerts need Always. Change it in your phone's Settings → YourBankDeals → Location.

Account

How do I reset my password?

On the sign-in screen tap Forgot password?, enter your email, and we send a 6-digit code. Enter the code and a new password.

How do I delete my account?

Settings tab → Delete account. This permanently removes your account, cards, saved offers and reports right away. You can also email privacy@yourbankdeals.com and we will do it for you.

Known limitations during the beta